dutchinterceptor, Jan 20 2007, 08:09 PMMotor_Ref, Jan 20 2007, 08:51 PMdutchinterceptor, Jan 20 2007, 04:50 PM12 volt terry, Jan 20 2007, 01:46 PMHello all,
WOW...look at all this interest!
To my disappointment, I assumed that Sargent would respond to my email submitted a week ago re this group buy. I also tried phoning them yesterday (Friday) afternoon but they take Friday afternoons off.
I will phone them this coming Monday morning and report back here
I received an email from them a couple days ago. Sargent is not willing to do group buys due to their lack of personnel to handle them. They suggested finding a dealer that was willing to work with us. They mentioned Sandhill Powersports since they just did a gb for a Honda ST forum.
Sargent is good. sandhill is bad. their people lie. and even when you catch them at it they try to BS their way out of it or just continue to lie.
Why don't you ask New Enough? Who knows? Someone there might need a VFR seat too.
New Enough would be sweet.
Was your experience with Sandhill a one time thing or do they have a reputation for this sorta thing?
It was only once for me. I will not go back.
I called to ask about a Sargent seat. I called them because they are only one state away and I was in a hurry. The woman said she "HAD" one with a red welt and one with a yellow welt. I asked her if there was time to get it shipped today. She said it was too late. So I told her that I would think about the color and call her back in a couple of hours. She assured me that she could get it shipped tomorrow.
I called back an hour or so later. Yes. She still "HAD" both seats. So I told her that I wanted the red one. During the conversation, she let it slip that she didn't have it but that both seats were in "HER" warehouse. When I called her on this, she launched in to practiced spiel about how nobody could be expected to keep everything in stock and that "HER" warehouse was really good and they would get the seat to her so that it would be there in the morning and they could ship it to me tomorrow.
When I asked her why she didn't tell me the truth the first time, she had nothing to say.
She already had my CC info so I decided to try it.
You can imagine the rest of the story. A couple days later, I got an e-mail about how their distributor had messed up and the seat would be delayed. I could cancel the order if I wanted to.
I called the owner. I told him the story and told him that this woman had lied to me about having the seat. He wouldn't hear the word lie. All he could understand was that she had made a mistake. She didn't make any mistake. She lied. She knew she lied and she knew I knew it too.
Then I told him that this woman should call Sargent, get a seat sent to me overnight and she should pay for that. He continued with his story that he wasn't going to punish her for a "MISTAKE".
It wasn't a mistake. It seemed like their normal way of doing business. Say you "HAVE" something when you don't have it seems to be their way of doing business.
If she had told me the truth from the beginning, I might have gone ahead. Had the guy admitted that she lied instead of trying to spin it into a mistake, I probably would have forgotten about it by now.
But I refuse to do business with people who lie to me. I refuse to do business with people whose word is no good.
sandhill is in the same category as corbin with their imaginary long distance customer service.
Both of them share the philosophy that once they have your money, the rest is optional on their part and the associated problems are yours.
One of the best uses for the internet and boards like this one is to spread the word about dishonest outfits and try to put them out of business.
BTW, when I got the seat about two weeks of excuses later instead of two days, it would not go on the bike.
That part wasn't their fault.
So I called Sargent and talked to Michael. He got me fixed up in less time than it took for sandhill to get the seat to me.
I am in Wyoming. sandhill is a couple hundred miles away in Nebraska. Sargent is in Florida about 1800 miles away from me.
Sargent is good. sandhill is bad.
If Sargent says that they don't have enough people to do a group buy, they are being honest up front. You might try Paul at New Enough. He seems to be one of the good guys. But just remember, Sargent has already said that they are short handed. Being short handed might make a difference in this project.