I participated in the recent Skidmarx hugger Group Buy, but after installation had an issue with the hugger. After a very long ride the hugger had pulled loose from its fittings and was barely hanging on. Very bad indeed.
I sent Skidmarx an email. Told them the problem. Yes, they're in England. Yes, they could have given me an intolerable runaround like another plastics company that shall not be named (rhymes with "Notbodies").
Instead of arguing with me and getting defensive, Chris from Skidmarx simply tells me he'll send out some new hardware. All the way from England to Los Angeles. Free. Me no pay shippee.
I just got a package from Skidmarx today with the hardware in it.
Thank you Skidmarx.
I sent Skidmarx an email. Told them the problem. Yes, they're in England. Yes, they could have given me an intolerable runaround like another plastics company that shall not be named (rhymes with "Notbodies").
Instead of arguing with me and getting defensive, Chris from Skidmarx simply tells me he'll send out some new hardware. All the way from England to Los Angeles. Free. Me no pay shippee.
I just got a package from Skidmarx today with the hardware in it.
Thank you Skidmarx.