Damaged At The Dealership

Took the Viffer in for the 8k service and got the call to come and collect it, all done.

Get there, pay my money at reception, all smiles. Get taken to collect the bike, and he sheepishly shows me a bent front brake leaver, and mumbles something about one being on order and bring it back on Tuesday and they will fix it.

Devious, as the bike was parked so I could not inspect the right side of the bike. And they were trying to get me to ride it away with a brake lever like a banana - devious devious b....tards.

Now I am thinking the worst, has it been over on its side, will the fairing be scratched and the handlebars bent.

Very upsetting.

They didn't explain what happened? And you didn't ask for an explanation? I wouldn't have left with the bike without a thorough examination and complete explanation of what happened. And it would be a very thorough examination indeed!!

There  the  same  everywhere(dealers that is). 

They wanted you to take it home with bent lever but you couldn't tell if there was fairing damage because of the way it was parked?

If I was my bike I'd have it on center stand.... looking it over with a finely tuned microscope... and the service manager bent over a barrell.

I left the bike there and refused to take it. I told them it was unsafe to ride with a bent front brake lever - and to give me a call when it is fixed. Good idea about the service manager - I will make sure he is there when I get the call to collect it.

Just get the feeling of being fobbed off with bullcrap !

I sincerely hope you left the bike in its spot, asked to speak to the owner and together inspected the entire bike.
Not sure with your bike but a 4th gen (rc36-2) on its right sight invariably means the foot brake pedal gauges the lower frame spar.
If they give you ANY lippy, phone your insurers and ask for legal advise.
Any of the fairing stays may have bent (a little) putting strain on your body panels.


You
Get
What
You
Accept


good luck mate


ah we crossed in cyberspace


so you left the bike
now phone your insurers
they can call in an appraiser


They are not those 'king cowboys Alvins in Edinburgh are they? :-)

+1 on the appraiser.  These guys inspect things for a living and the dealer will have less to argue with a 3rd party.  You might miss something due to anger or inexperience.  Make sure the service manager or shop owner are there and they hear the extent of damage first hand from an appraiser.  Demand that the bike is repaired with new, OEM parts, like it had when it arrived.  Speaking from experience, this will result in the best possible outcome than if you try to handle it yourself.

Thanks for the advice about the appraiser. And I will give my insurer a call tomorrow and see what they say.

Dealing with devious people !

I'm no so sure an appraiser is going to do much good since whatever damage he sees is going to be tough to prove that it wasn't there before you brought the bike in. It's a good idea, but I don't think it's very practical. If the bike was fresh off the showroom floor it would be different, but it has 8k on it.

The dealer says "It was like that when he brought it in", you say "No it wasn't". That boils down to the old "He says, she says" argument.

IMO you're simply going to have to work with the dealer on this.

If Mattie has full comp insurance on his bike, his insurer better step up to the plate for him and fight his corner.
The dealer has shown bad faith so I would get that bike fully checked over, have it repaired and never set foot in that dealership again.
unless at your next visit, the owner sees the error of his staff and you believe him. else find antoher shop to work on your bike or do it yourself.

All in all a very sad state of affairs, I just drank a measure of Laphroaig to digest it....