Dam - Stone Chipped Already

Some of you may recall the Dam end can I fitted at the beginning of May this year. Since then, it's done a little under 2000 miles on tarmac roads (not gravel etc).

This morning, whilst washing my bike, I noticed 2 small chips. Thinking they may be bug debris, I ran my finger nail over them and even more of the coating came away.

I have e-mailed Dam, with the photos below attached and await their answer.

[image: IMAG0311_zpsdmyu54zr.jpg]

[image: IMAG0317_zpsqhfkpmgu.jpg]

And a very prompt response:

Hi Gareth,

This is not normal, I contact the painter.

There is guaranty on it so do not panic.

I come back to you how to continue.

Met vriendelijke groeten, Cordialement
Mit freundlichen Grüßen, Best Regards.

David Damiaens

DAM - Stationsstraat 39 - 3722 Wintershoven - Belgium

Phone  0032 (0) 11 375407  www.damexhaust.com

Hot damn, that is customer service like it should be!

I noticed that my 'burned logo' that says DAM exhaust has faded quite a bit.  I'm a little disappointed, but since I bought the exhaust 2nd hand, there isn't much I can do.  Hope they get it all sorted out.

As you said marriedman, "customer service like it should be"

Hi Gareth,

I don’t have any reply of the painting company.

What do you like me to do:

• Do you want to solve it now
• Or do you maybe want to wait after the bike season when the weather go’s down( or winter time).

Anyway to solve it I need to collect the exhaust.

This all in guaranty, no problem.

We have already reserved a new black body for you.

Met vriendelijke groeten, Cordialement
Mit freundlichen Grüßen, Best Regards.

David Damiaens

DAM - Stationsstraat 39 - 3722 Wintershoven - Belgium

Phone  0032 (0) 11 375407  www.damexhaust.com

Wow... good on them standing behind their product.  Still wow, don't see as much of that these days...

Now  can   we  get  them  to  build  a  big  tube  header 

Roll  On  ..

Skids, curious if you think it's a defective paint issue, or an issue of paint in a vulnerable area? The black DAM and de-cat are next on my list this summer, so this has caused me pause.

Skids, curious if you think it's a defective paint issue, or an issue of paint in a vulnerable area? The black DAM and de-cat are next on my list this summer, so this has caused me pause.

Sorry m8, only just seen this....you posted just as I went on holiday!

It is in a vulnerable area; the bend just before the join to the downpipes, though the chip itself is on the top of the pipe, not the bottom.

Worse was the small mark I saw next to it and when I ran my fingernail over it, the paint came away (you can see it in the photo...the streaks are the marks left by my fingernail).

David is away on holiday but will be arranging collection of mine when he returns. I'll keep a very close eye on the replacement and post if there are any issues.

Top customer service.

No worries. Hope it was just a one time paint issue.

I'm actually more interested in the low-down on your NZ holiday!

No worries. Hope it was just a one time paint issue.

I'm actually more interested in the low-down on your NZ holiday!

Me too...I don't really want one of those shiney ones.....everyone has those!  :goofy:

Not much to say m8...have bought a couple of books & a road map. Still 18 months to go... :beer:

No worries. Hope it was just a one time paint issue.
I'm actually more interested in the low-down on your NZ holiday!

Not much to say m8...have bought a couple of books & a road map. Still 18 months to go... :beer:

18 months? How'd I miss that? Read holiday and just assumed...

Just thought I'd close the loop on this one.

David from DAM was very helpful and offered me to keep hold of the defective end can until the winter season then do the swap but I decided I'd rather do it sooner. The can was collected and in less than a week, a replacement was delivered and is now fitted.

Excellent CS.

So if anyone else is considering a DAM exhaust, I can heartily recommend them.